Answer the same question once, not five hundred times
A large share of support volume is a handful of questions asked repeatedly. maggio answers those instantly from your own documentation and policies, so your team handles only the conversations that genuinely need a person.
What the agent does
Instant first response
No queue, no waiting, including out of hours.
Answers from your docs
Grounded in your policies, not invented.
Smart escalation
Complex, angry, or high-value threads go to a human fast.
Full context on handover
Agents see everything already said.
Content gap reporting
Find the questions your documentation fails to answer.
Multi-language
Support customers in their own language.
Live in four steps
Load your documentation
Help centre, policies, and FAQs.
Set escalation rules
Choose what always reaches a person.
Connect your channels
WhatsApp, Instagram, web chat, and more.
Review and improve
Correct answers from the dashboard; the agent learns.
Questions, answered
The agent answers from your indexed content and is instructed to say when it does not know rather than guess. Unanswered questions are logged for you to review.
Immediately, if you want. Sentiment and keyword rules can escalate a thread on the first message.
Meet your calmest inbox yet.
Set up an AI agent on your channels in under 15 minutes. No card required to start.