Build the logic once. Run it forever.
A visual builder for the paths a conversation can take. Branch on what the customer said, what they bought, or what your CRM already knows, on every channel at once.
Building blocks
Triggers
Start on an inbound message, a keyword, an Instagram comment, a tag, a webhook or a schedule.
Conditions
Branch on customer attributes, order history, language, channel or time of day.
Actions
Send a message, call an API, update a CRM record, assign a teammate, add a tag.
Delays
Wait minutes, hours or days before the next step, with business hours built in.
Handoff
Escalate to a person at any step, with the full transcript and a summary attached.
Versioning
Draft, test and publish. Roll back in one click if a change misbehaves.
Flows worth stealing
Qualify, then route
Three questions settle budget, timing and fit. The lead lands with the right rep, already briefed in your CRM.
Cart recovery
Wait an hour, send one helpful message with a live link, and nudge only if there is no reply.
Post-purchase check-in
Confirm delivery, ask for a review, and catch a problem before it becomes a refund.
Out-of-hours cover
The agent handles the whole conversation overnight and leaves a summary for the morning shift.
Questions, answered
Not for the standard blocks. You will only want one if you are calling your own internal APIs.
Yes. Every flow has a sandbox run against a test conversation before you publish.
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Set up an AI agent on your channels in under 15 minutes. No card required to start.