The AI agent

Answers that arrive in seconds.

One agent, trained on your own content and your live catalogue, answers on WhatsApp, Instagram, Messenger, LINE, Telegram and your website at once. In the customer's language, at any hour.

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What the agent does

Answers from your material

Your site, FAQ, policies and live product catalogue. It answers from those, not from guesswork.

Speaks the customer's language

Detects the incoming language and replies in it, with the same brand tone everywhere.

Knows when to stop

Confidence thresholds and topic rules decide when a person takes over instead of the agent improvising.

Sends links that keep attribution

Product URLs are built on the fly with your affiliate codes, UTM and tracking intact.

Learns from corrections

When your team rewrites an answer, that correction shapes the next one.

Covers 24/7

Nights, weekends and holidays get the same speed as a Tuesday afternoon.

Guardrails

Helpful, inside the lines you draw.

Automation only helps if it is trustworthy. maggio keeps the agent inside the boundaries you set.

Scope control. You define the topics it may speak on. Anything else is escalated, not answered.
No invented facts. Answers are grounded in your sources. If they do not cover it, the agent says so and hands off.
Full audit trail. Every automated message is logged with the source it drew from.
RM
Rafael M.Messenger
Can I get a refund on a custom order that already shipped?
Custom orders follow a separate policy, so I've asked Lena from our team to confirm. She has the full thread and will reply here shortly. handed to Lena ยท summary attached
Hi Rafael, Lena here. I've checked your order and we can do a partial refund. Sending details now.

Questions, answered

Most teams are live within a day once the source content is in place. Connect your store and the catalogue syncs on its own.

It hands the thread to a person with a summary of what it already established, and pauses until your team hands it back.

Yes. The same agent, with one memory of each customer, runs on WhatsApp, Instagram, Messenger, LINE, Telegram and your website widget simultaneously.

Meet your calmest inbox yet.

Set up an AI agent on your channels in under 15 minutes. No card required to start.

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